Delivery Policy

Effective: March 1, 2025 • Last updated: March 1, 2025

1. Digital Delivery Only

All Two Box Translation deliverables are sent electronically. No physical materials are shipped. Translated documents are delivered via email attachment or secure download link.

2. What Happens After Payment

1. Immediate: Stripe sends a payment receipt to your email.
2. Within 2 business hours: We email a project intake form requesting your source files, desired output format, and any special requirements (court filing, USCIS, HIPAA).
3. Within 1 business day of source file receipt: We confirm the assigned translator, the delivery date, and any scope clarifications in writing.
4. On confirmed delivery date: Translation delivered in your requested format.
5. 14 days post-delivery: Support window for questions and minor corrections.

3. Delivery Timelines

• Starter Package (up to 1,500 words): 5 business days from source file receipt
• Professional Package (up to 5,000 words): 3 business days from source file receipt
• Enterprise Package (up to 15,000 words): Timeline confirmed per batch at project kickoff
• 24-Hour Rush Add-on: 24 hours from source file receipt for projects under 2,500 words
• Certified translation (single document): 24 to 72 hours

All timelines start from receipt of complete source files, not from payment date.

4. File Formats

We accept PDF, Word, Excel, PowerPoint, plain text, HTML, XML, and most image formats for handwritten or photographed documents. We deliver in the same format unless you request otherwise. Certified translations include a signed declaration page.

5. Late Delivery

If we cannot meet a confirmed date, we notify you at least 12 business hours in advance. For urgent situations, call (912) 271-5520.

6. Contact

hello@twoboxtranslation.com • (912) 271-5520 • Mon to Fri, 8:00 AM to 6:00 PM CST