Refund Policy

Effective: March 1, 2025 • Last updated: March 1, 2025

1. Summary

We want your project to go well. If something falls short on our end, we fix it or refund it. This policy explains how.

2. Full Refund

A full refund is available if you cancel within 24 hours of payment AND translation has not yet started. Email billing@twoboxtranslation.com with "Cancellation Request" in the subject line.

3. Partial Refunds

• Less than 25% of translation complete: 60% refund
• 25% to 50% complete: 30% refund
• More than 50% complete: No refund; project delivered to agreed scope

Completion percentage is determined by word count translated, as logged in our project management system.

4. Quality Issues

If translated content contains errors that materially misrepresent the source text, we correct them at no charge within 10 business days of delivery. Contact hello@twoboxtranslation.com with specific examples. We investigate within 3 business days.

5. Non-Refundable Items

• Consultation hours where sessions have already occurred
• Rush delivery fees once the 24-hour delivery window has started
• Notarization and apostille fees once the service has been initiated
• Projects cancelled more than 14 days after full delivery

6. How to Request a Refund

1. Email billing@twoboxtranslation.com with subject "Refund Request"
2. Include your name, email used for the order, order date, and reason
3. We acknowledge within 1 business day and decide within 3 business days
4. Approved refunds are processed via Stripe within 5 to 10 business days

7. Contact

billing@twoboxtranslation.com • hello@twoboxtranslation.com • (912) 271-5520