Common questions. Direct answers.

A certified translation includes a signed statement from the translator confirming the translation is complete and accurate. USCIS requires certified translations for all personal documents submitted with immigration applications. Courts and some state agencies also require them. We provide the signed certificate with every translation that needs it.

Not as a final product. Some clients ask about MTPE (machine translation with human post-editing) for high-volume content where machine output is appropriate. If that is relevant to your project, we discuss it first and price it accordingly. We never submit machine translation as a certified human translation.

Our most active pairs are Spanish-English, French-English, Vietnamese-English, Korean-English, Arabic-English, and Haitian Creole-English. We also cover Mandarin, Portuguese, Tagalog, Russian, German, Japanese, Amharic, Somali, Hindi, and others. Contact us if you have a language pair that is not listed here.

All documents are treated as confidential. Translators working on medical or legal content sign non-disclosure agreements. We do not store your documents beyond the project window without explicit consent. For medical records, our process is HIPAA-aware.

Standard turnaround is 3 to 5 business days for projects up to 5,000 words. Smaller projects (under 1,500 words) are often completed in 1 to 2 business days. Complex legal or technical documents take longer -- we give you an honest timeline at quote stage, not a generic estimate.

Yes. Many of our clients have ongoing needs -- law firms, medical practices, and businesses with multilingual operations. For recurring work, we set up a translation memory and glossary so each project benefits from previous ones. This also reduces cost over time.

No. State courts, universities, professional licensing boards, adoption agencies, and some local government offices also require certified translations. If you are unsure whether your document needs certification, tell us where it is being submitted and we will advise you.

We accept PDF, Word (.docx), PowerPoint, Excel, plain text, HTML, and most image formats (JPG, PNG, TIFF) for handwritten or photographed documents. We deliver in the same format unless you request otherwise.